Our products are made to order and imperfections are inherent to the beauty of the products. In the event that you receive a broken, damaged, or wrong item, we will gladly absorb the shipping cost pertaining to returns and the replacement of items (if acceptable). Because of the handmade of our products we can not accept returns for arbitrary reasons or variances in the online photo. We will provide a return slip for your package. Credit will be processed within 7 to 10 business days from receipt of the authorized item. Please allow the 4-6 week for the product to be remade and reshipped. Please email Orders@lux-eros.com with questions.