BFCM Nov. 16-26 Free shipping + 30% site wide - 45% on orders $500+ ×

FAQ

What is your process?

We hand-make each and every piece in our sunny Hollywood Hills, California studio. Most of our products are made-to-order. You can't rush clay! Once the form is made, you have to let it dry slow and easy or it will crack. It typically takes about 1 1/2 - 2 weeks from start to finish to make a piece. However, we try to keep our studio stocked with unglazed, "bisqued" ceramics so that we can simply glaze to order and get your products to you sooner.

When do your one-of-a-kind exclusives drop?

Every two weeks on Thursday's at 12pm PST, we release a limited edition run of products. Stay updated though our social media and newsletter.

Are your products food safe and lead free?

Yes! All items listed in the shop are food safe and lead free. Our gold luster is also lead free and certified by the manufacturer for food safety. And it's REAL GOLD!

How do I care for my Lux Eros Ceramics?

Our products are dishwasher and microwave safe except for pieces with gold luster, which, although food safe, are not safe for microwave or oven use. However, we do recommend that you treat your ceramics with care as normal wear can happen. Hand-washing is recommended. We also recommend gradual heating and cooling to avoid temperature shock.

How are my orders shipped?

All orders are carefully hand-packed in our branded packing materials. We do our best to use only biodegradable materials, including earth-friendly peanuts and recycled boxes. We like to include personal touches in every box (i.e. a handwritten note and sweet little freebies, offers and discounts). We ship USPS ground domestically and it will generally take 7 to 15 business days from the time you placed your order for it to arrive.

Do you ship internationally?

We currently ship to Canada, Mexico, Australia, Japan, England, France, Germany & The Netherlands. We use UPS internationally. It typically takes 3 to 5 weeks to receive your shipment and our discounted and free shipping offers do not apply. Shipping rates are pre-loaded in the shop for easy checkout. Additional fees due to your country's custom policies, local importing fees and taxes may apply.

Can I give this as a gift?

Yes! We now offer a gift registry that you can easily share with your friends and family. We also offer gift wrapping and personal cards upon request. Just add a note to your order or email us!

What is your refund and returns policy?

Due to the handmade nature and high demand of our products, all sales are final. However, your satisfaction with our ceramics is of utmost concern for us. If an issue with your product does arise, we want to know about it. Please contact us and we will do our best to accommodate you in any way we can.

Do you work with the trade?

Yes! You can apply to join our elite trade program to receive a personal discount code for 15% off all products. Please check our "Community" page for more details.

Do you work with bloggers and affiliates?

Yes! You can apply to join our Affiliate program. Our team reviews every application and if we think there is synergy, we would love to work with you! Affiliates receive a personal discount code linked to your account, as well as 5% to 20% of sales from your referrals and posts. Please check our "Community" page for more details. You are more than welcome to use any of our imagery, but please be sure to tag our brand, partners and photographers.

Can I place a wholesale order?

Wholesale orders are considered on a case by case basis. We are currently keeping our focus on growing our community organically through direct sales. However, we do consider short-term pop-up shops and trunk shows with retail partners.

Do you offer custom products, design services or work collaboratively?

We love to collaborate! We create Lux Eros exclusive and licensed design projects. If you'd like to discuss a partnership with your company please contact press@lux-eros.com Unfortunately, however, we do not offer private label or custom orders for other brands or individuals.
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